Make no mistake ladies and gentleman, this store is to be avoided.
Staff: It's a hit or miss. Some staff are nice, while others are disdainful. But a common theme here is that they know nothing about shoes. I find the only (big) store in Toronto that has sales people that really know shoes is at Harry Rosen. Boutique stores like Leather Foot (yorkville) or Rego (downtown) knows their stuff very well. Example: the staff do not know the welt on the shoes, whereas I could tell, despite having never sold shoes before. I remember a woman telling me that a pair of shoes are excellent quality simply because they are made in Italy...who is she kidding? That particular pair was cemented, meaning the sole and the leather upper were glued on. It does not help that the shoes are overpriced for what they are worth. Your best bet would be going to Leatherfoot (expensive), Rego (a little better), or Brooks Brothers.