I took my 2008 R32 (which I bought from here new) in to this dealership last month for my 120,000 mile service. This includes a transmission flush on the DSG and usually is one of the pricier services on my car. I paid them $1000 for that service. Shortly thereafter I started having issues with the DSG. It was throwing my car in to neutral, usually on long drives through the desert. I brought it back in. I paid them $159 to figure out what was wrong with it. I was quoted $2900 to replace the mechatronics unit.
Then I contacted a couple of other shops about repair. Just to see if maybe I could get it fixed cheaper, even if I was going to sell it shortly thereafter.
Found a great shop. They found the problem.
When they did the DSG service (which I was charged $1000 for) their service department put 11 quarts of DSG fluid in my car. The car is only supposed to have 5 quarts in it.
So on hot days and long drives the fluid expands, overheats, causes the temp sensor on the DSG to flip out and throw a false neutral.
The new shop fixed my car for $300. No new parts. Runs perfect now.
Either their shop is negligent or they are purposely trying to sabotage vehicles.
To review (TL:DR):
I paid $1000 for them to mess up my car. They offered to fix up that mistake for $2900.
I paid another shop $300 to fix their shop's mistake.
Don't go here.