Unfortunately if you have a home warranty you are going to be forced to at least start with this company-BEWARE! I do not believe they are competent and have zero accountability or follow through with their clients. They know how to play the game with the home warranty company by periodically logging onto their computer and entering a note in the system to show they are still doing something. We had a burner go out on our Wolf Electric Stove; Dave came out with his wife. (October 24, 2014) They never looked underneath or preformed any test just said they would have to order a part from Wolf and it is shipped from CA and would call us within 2-3 days to schedule an installation. Of course they wanted their $65.00 service fee right then. After a week had gone by I called them several times and only received an answering machine, despite leaving multiple messages no one returned my call. I even sent multiple emails to them and only when I called our Home Warranty Company to ask for a different contractor did I receive a return call on November 18th-one month since they first came out. He informed me that he would be out on November 20th to install the part and repair the cooktop. On November 20th he calls to say he just opened the box and the part was broken and would have to order it again, another 3 days from CA-sorry you won't have it fixed for Thanksgiving. Again, one week goes by and I again leave several messages with no reply or response. I call my Home Warranty Company again requesting another contractor and because they then call him he calls me back at 8pm on Sunday, December 10th. They were very surprised I answered the phone and stumbled around a lot finally saying they would be out the next morning between 8-12pm. I informed them the earliest I could be home would be 12:00pm-they informed me they couldn't be at my house at noon, what was my availability the rest of the week. They informed me then it would have to be December 13th....I was home when they arrived and Dave handed me a refund check for my $65.00 stating that they didn't feel they could satisfy me and would not work on our claim. I was actually relieved by this because I had serious doubts and reservations on this companies integrity or competency in even completing the work correctly. They obviously do the majority of their business with home warranty companies because otherwise they would never be in business. If you are assigned this contractor just know you have recourse and should document everything. This is a shady unprofessional company.