I ordered a custom cake 24 hrs ahead of time. I get to the store I ordered it from and no cake. The young girl there was very nice and offered a cake that was at the store already and offered to put the personalized message on. However, she could not get hold of anyone over the telephone, and could not give me the balance of my money as I had paid for a custom cake. Management for this location needs to do better and certainly need to be available to their staff should the need arise. I will not order from this location again.