Too bad I didn't read these reviews before I booked them. But I had used them three years ago and it was such an awesome experience, I didn't even check the situation at all. Things have changed in three years, obviously. My moving experience this time was very disappointing to say the least. And I'm not going to go into everything that went wrong, but it really was quite the fiasco. I have been recommending them over the past three years thinking things were still the same, but I certainly will never recommend them again.