Where do I start?! Heather is not only extremely talented but knowledgeable. My hair was damaged from previous neglect and simply trusting different stylists with my hair. I brought a picture of what I wanted and she was very up front and said my hair was too damaged to go this light in such a short amount of time. She stressed to me the most important thing to her is the health of the hair. She explained everything in such detail. I highly recommend Heather. I am so happy I found her! Looking forward to getting my hair healthy again. Thanks Heather!