Perfect from the first phone call. I talked to Rich. He took the time to explain the whole proceess. He answered my questions. No pressure, no sales techiniques, no bs just the facts. He came to my house and it was more of the same. The crew came in to do the demolition and dry out. Mike and Henry were extrememly professional. They were very friendly and courteous. They stopped what they were doing to addess my questions and concerns before proceeding. The damage was so stressful and they did not cause any additional stress to me. In fact, they helped me feel a little better considering. I am 110% satisified and can fully recommend them.