At first, I thought I got unlucky with a bad waiter or off day. I even thought he could tell I had comp credits and assumed i would stiff him on the tip. However based on the other reviews I'm reading, poor service is apparently the norm here.
It wasn't rude, just slow and inept. A side order was forgotten, a small and very simple request was ignored, and our waiter seemed to be hating life in general. The only saving grace was the lady who refilled drinks and hustling all over the place.
The food itself? Not bad, but I wouldn't return. There's a various selection of burgers, but the selection pales to competitors like burger bar, strip burger, etc. I felt like the fries and the kaiser bun were the best part of my meal.
Note to management: try hiring some people that don't have a look of pure contempt on their faces as they are doing their job. Or at least people who can fake it. Hard to fathom coming here ever again , unless it was past midnight - they're advertising a $1 burger/fries between 12am-6am!