I made an online appointment for my son, in which I entered lots of information including my insurance carrier and the group and member number. I mistakenly assumed that they would use this information to pre-verify coverage. When I arrived (after taking my son out of school early) nothing had been verified. After waiting 40 minutes I was informed that the computers were down, so the coverage could not be verified at that time. A made another appointment and asked that they please call me to let me know that the insurance was verified. No one called me! Why would they ask you for your insurance information in advance if they aren't even going to verify it?