My colleague and I visited The Counter for lunch today (February 3, 2016), as it is conveniently located near our office and we had not yet tried it. We arrived just before noon and were told it would be about 5 minutes before we could be seated. Of course, this was no problem and they seated us shortly thereafter. We placed our order right away and unfortunately, that is when the experience went downhill. It took over an hour from the time that we ordered to get our food. When our food did arrive, the burgers were not prepared properly and they were not even very warm. The waiter only came by one time in the hour we were waiting to see if we needed any refills. Admittedly, we probably should have left and went somewhere else, but we kept thinking that it could not possibly take much longer (we were wrong, obviously).
While we waited, we saw other tables also experiencing ridiculously long wait times. One larger group eventually had to get some of their orders to go, considering most people can only take an hour for lunch. Food was coming out to the same table at different times and customers were very clearly frustrated. The staff half-heartedly apologized for the wait, and blamed the larger group for the delay. However, even with the large group, the restaurant was not filled to capacity, so it was hard to buy that excuse.
I will never return to The Counter, and I would not recommend it to anyone. The food was mediocre at best, and the horrendous service made it a complete waste of time. I cannot possibly imagine how it would take over an hour to get a burger, but The Counter was certainly able to accomplish that.