I've been to this restaurant previously and had good experiences. Tonight was exceptionally bad. After getting seated and ordering a simple falafel sandwich, after 40 minutes and no sign of my dinner, I left the establishment. The place seemingly has a lot of staff who appear to constantly be moving around everywhere, but whatever it is they are doing, it doesn't involve SERVING customers.
Highly disappointing experience. Has completely turned me off the place. Will never return.
Owner/manager needs to do a better job in training his wait staff and attend to customers better. Apparently he doesn't get the first rule in long-term success in the restaurant business is *consistency* - BOTH in quality AND service. Horrible!