When I realized this location was opening I was so excited , as this is close to home. Unfortunately last night I was disappointed.
I came in and the line was the typical Blaze line, but there were several things happening where you could tell they were really overwhelmed and underprepared for the busy Concord Mills area.
They were pressed to get fresh dough formed, the toppings were being refilled slowly and there was only one register open. The team member managing the oven was being ignored and there were a couple people behind the counter who didn't seem to know what to do , and needed a lot of direction .
After a long wait I was told my pizza needed to be 're-fired' because it stayed in the oven too long . I waited some more time and saw a pizza come out of the oven that looked what I had ordered and be placed on the cooking rack.
Then I stood there and watched several other pizzas come out and get sliced and served to customers. When I mentioned I think I saw my pizza sitting there, I was told " I have no way of knowing that's your pizza."
After waiting a few more minutes , and watching others get served their pizzas ( some of which were also re-fires) , they figured out that that pizza was mine, and gave it to me. A cold pizza.
So I give this location one star because it is conveniently located near a lot other things, but I will say this shopping center does not have enough parking for all that's going on.
I might give this location a try in a couple of months and maybe order online or come in the middle of the day, but after my experience last night, I would say to go back soon is not worth it because they are so 'new' and haven't nailed down their process.