Even though the store is a 5 no doubt..the grooming salon not so much! This is the only place I took my Shih Tzu for about 6mths after 1st getting her. Every visit got worst! The shampoo they use is a very cheap brand and does nothing for whitening (as they claim). After a while I'm fed up with their crazy prices and low quality so I started testing new salons. I have definitely found ALOT better. We are sticking with Dirty Daisy grooming salon which is about 3mins away w/ better prices and more caring groomers!