Came in to this store to pickup an item I had called to put on hold. The young man behind the counter said it wasn't there. I asked if he was sure, and he said no. I found someone else in the store to assist me, 45 minutes later we still hadn't found the item (it was the last one). He went behind the counter and there it was on hold with my name on it. The store is well stocked, but lacking a bit in customer service.