The lady who answered the phone, has a Nasty attitude!!!! Seriously, why would I spend money to get mistreated?
Friday night, I ordered food for me and my business partners, after a long day of training for business and a VERY full day ahead of us, we just wanted to have food delivered to us at the hotel, then go to bed. I ordered my food at 8:05 pm, the receptionist quoted that our food would be delivered in 30 minutes...it took a hour and 45 minutes!!!! After waiting a hour, I called to check on the status of our delivery, the receptionist told me, "it hasn't been a hour!", I was flabbergast! Why would she lie to me? What happened to good customer service?! I told her, "Ma'am, I'm looking at my call times, it's now 9:05." She replied, "well your food's on the way!". I said, "Is it en route or are you just saying that?"....THEN...THE LADY HUNG UP ON ME!!! WHAT??!!!!
If it was just my food, I would have cancelled the order! When the delivery guy came, I snapped and made clear that I would write a scathing review, b/c the receptionist is HORRIBLE! I concluded it was unfair to project on him, my frustrations for his sorry co-worker(his name is Gaston and he was VERY nice actually); I tipped him and sent him on his way! The food was good, too bad morally, I cannot bare to patronize this place again...because phone girl is a heffer! :-)