Part 2 - THIS IS A CONTINUATION FROM MY REVIEW ON THEIR CHEVY DEALERSHIP
3. SOUND BUSINESS PRACTICES - in addition to the price hike in less than 24 hours, the last straw in this comedy of errors was the communication received by what I believe was a member of their Sr. Leadership or ownership team. These are the same folks who actually worked with members of my family over the past few years and profited off of the quarter million in sales. Given the history my family has had with this business, the major cluster exacerbated by their staff, and the poor customer service, one would assume they would do the right thing and at least honor the price negotiated the day before. WRONG!!!! SCOTT, the true sales manager offered a lesser version of the truck in question as well as a truck that had been driven by himself and had over 2,000 miles on it and wasn't the cleanest vehicle. We were looking for a new truck, not a demo truck. The topper was once we declined that offer, he rudely said, "Ok, bye!!!" and hung up the phone. To say the least, this was very disappointing, but perfectly in line with what we experienced the day before. This shows us that this behavior was not a one-time occurrence, but the new norm for Ben Mynatt dealerships.
With all that said, it is quite obvious that neither I nor my family will ever do business with this dealership again. Also, if you care about things like TRUST, DIGNITY, and SOUND BUSINESS PRACTICES, I'd highly recommend staying far away from this place. One can always find a car, but one can never get the feeling back of feeling mistreated, abused, and taken advantage of so don't put yourself in that position.
Sorry for the lengthy review, but I do hope it's helpful in your search!!! Good luck and remember, stay away!!!