I called at 7:30 am for 3 cakes to be delivered around noon. They called back to say they would deliver by 1:00 pm at the latest. I called at 2:00 to see where my delivery was at and was told that I had called the wrong store and needed to call another store. After calling all of those stores, I tried the Fitchburg store again and was told that they forgot to deliver the cakes and would have to wait for a driver to come back and pick them up and they would probably be delivered by 3:00. By that time, it was too late and I had to cancel the order. It would have been far better if the guy in catering (Erick) had just checked into it the first time I had called instead of just assuming I was calling the wrong store. Frustrating experience that will make me re-think about doing business with Hy-Vee, which is disappointing, because I have always had good service at any of the other Hy-Vee locations, just not this one.