I would give Tom Donahue, Phoenix Branch Manager of
, Bay Alarm, Tempe Arizona 10 Stars if I could.
The technicians, David Madden and John Furlog were very professional /knowledgeable and respectful of my Home These three men, Tom, Davie and John are my Heroes
First, I would like to preface my comments with the following:
My Alarm Monitoring has been recently acquired by Bay Alarm July 2017. Prior to that it was Bonds who purchased it from Arizona Alarm. I had an older hard-wired system, which
I usually test it 2 time a year. You can well imagine my Shock when I tested it this fall, only to fine out there was NO Phone connection! Mind you, I have been paying for this monitored alarm service from day one of its original installation. I immediately contact Bay Alarm to set up a service call to see why Bay was NOT receiving my alarm information.
A very courteous technician named David Madden arrive promptly on time and began to trouble-shoot my system. Naturally David pointed out that my system's technology was outdated. I assured him I was aware it was an older system but I cannot see to use a Touch Pad type of Key-pad nor one that must work with a "smart Phone'. I explained t him that I have limited sight and must have a keypad that I can do strictly by "feel'. David said he would do some research to see what was available for someone like me with special needs. David then pointed out that not only was there no Phone Line Directly connected to the Alarm System, but the last person, Wade, from Arizona Alarm, who had service- Allam from Arizona Alarm, had Disconnected the wires in the main control box for the Monitored Fire, Smoke, CO2, and Heat Sensors. In addition, Wade had never reconnected the wires to the new windows that were installed in 2013.
Once the shock started to wore off, I got very upset to know that my home, Grandchildren, Pets and myself were Not being Protected. Even worse, it had been almost 4 Years since Arizona Alarm's, Wade had been out to work on it ...
Thank goodness, David remained professional and graciously promised he would do his best to work out a solution.He and Tom Donahue true to their promises, did. I now have new keypads that not only have some raised buttons like a telephone, but also have audio signals. It is still a tactile learning curb, but I get quicker each day at Armin and Disarming it. I accidentally set it off a few nights ago and I know the phone lines are definitely back in service.
I am happy to say I now have a New Fully Functioning Alarm System thanks to Tom Donahue, and his staff.