The tea is pretty great, no doubt about that. However, the customer service was a little overwhelming and I left a little more than discouraged.
I got a blend of their coconut ginger oolong with their maharaja chai Oolong Tea. I love it, I'm trying to ration it even though I got 7 oz. I paid nearly $40 for tea and a canister (that I thought I was required to buy, not knowing that there was a paper bag alternative). I realize as a consumer it's my responsibility to ask questions before purchasing a product but I came in for tea, not a car.
The sales associate was nice and enthusiastic. She pulled out at least five containers for me to smell, telling me the health benefits of each of the different types of tea. I noticed the amount per ounce, which, again, not thinking too deeply, allowed her to have her way when scooping. While she was weighing the tea, I could read the amount she had weighed in, but never throughout the weighing process did she tell me how much per ounce or how much the 3~ ounces would cost me. I finally realized I bought more than my intended two ounces per mix when she rang it up. Not cool. Again, the canister thing was what bothered me. She mentioned it was $7 but even with my polite attempt to say that it wasn't really for me, she continued with the, "it's airtight and it'll stay fresh longer!" shtick. I would have stored it in a coffee can or one of my numerous other plastic containers.
I give it two stars because the tea is really good.