Time sensitive issue...
I call my order in, fine 15 minutes and come and pick it up. So I make my way and arrive around the 15 minute mark.
I walk in, step to the counter and announce myself... I called in an order.
She says it'll be just a minute.
15 minutes later, I see the phone being answered and orders are taken... Ribs are being chopped, a few orders at the counter are taken. Wings going in and out of the cooker...
I ask, about how much longer for my order ma'am? She points to the chicken in the cooker and says...it'll be about 10 minutes...
Speaks to a co-worker about the "6 piece I told you about", I interrupt and say... It's already been 35 minutes, I don't have any more time.
Jerk ribs and some wings, on a Monday, and it wasn't crazy busy.
And I now have no dinner...
Some of us are on timed lunch breaks, I'm sure me standing there in this bright safety vest spoke loud enough.
If ya say it'll be 45 minutes, well that's the truth...if ya say... I completely forgotten about your order, that's fine... I could have went to plan b.
Don't just have a person standing there without a proper update.