I had been renting my apartment and had a dog chew up some of the carpet against the wall. I called Brian and he came out to see if it could be stretched right away! It actually couldn't even be stretched so he looked for carpet to match and replace the piece. He luckily had a piece that almost matched perfectly. He cut out a little part in the closet and put his piece in there and the piece he cut in the living room. Both replacements look great! You could never even tell carpet had been replaced! Would definitely recommend his services!