Initially stopped at a mall kiosk when I asked for a battery for my phone, the employee behind the counter chuckled then could not open the phone to see the battery. The frustrating part is that I phoned first and asked if they service phones - Next.
Went to find an AT & T Store... Found the store and signed in and was eighth on the list. While waiting I noticed (overheard) that each customer was told "you need a new phone." My turn, I describe my issue and ask for a battery. "You need a new phone," I'm told. I reply, "This is a work phone, I am on call tomorrow, I need a battery." This continues for awhile and I find out if they have any batteries "yes." Then I talk the clerk into putting it in my phone. She obliges and puts it on a charger - immediately says it's not charging. I finally persuade them to sell me a battery.