The quality of the cleaning is good, but we have had issues with service/misplacement of items. On one occasion, they lost my husband's pants. They eventually gave us a replacement check, but it took several times of back and forth communication in order this issue to be resolved. I'm sure that had I not been persistent, nothing would have been done.
On another occasion, I realized that one of my favorite blouses was no longer in my closet. Initially, the person who worked there (someone who I didn't see very often) said she didn't know what to do and that it wasn't in their "left over" area. I was super frustrated, and she just didn't have to skills to deal with the situation. Against my better judgment, I returned the following week with more dry cleaning. The girl who is usually there recognized me and took my order. I then asked her about the blouse. She exclaimed that they had the blouse and that, somehow, it had gotten separated from the rest of the order.
On yet another occasion, I picked up the regular order, and the attendant grabbed a shirt separate from the order and added it to my pick-up. Yes, another instance of a shirt getting separated, and no one tells me!
Today was the last straw-we had received an email for a double-coupon promotion. The regular attendant said I had come in a day early for the promotion, but that she will submit the order the following day, along with the promo code. I picked up the order this afternoon, and I just had a hunch that I should check if the promo code was applied. Another new attendant was there, and he pretty much said he didn't know what to do and that he was new there. No, "Let me take down your info and get it to someone." Nothing. No remorse. No concern that the order wasn't entered correctly.
Again, quality was fine. But the customer service is horrendous. Only one person seems adequately trained to handle any issues. I am now in search for a new, reasonably-priced and professional dry cleaners.