I went in for a simple, everyday, ordinary haircut. TWO HUNDRED SEVENTY THREE (that's $273.00) later, I came home with products I just HAD-TO-HAVE pushed on me like drug dealers by everyone from the stylist, the shampoo girl, the facial girl, the counter girls, who just wouldn't take "NO" for an answer and are very well-trained to "put you on the spot" in front of other customers so as to embarrass you, and "trick" you into buying something you really don't need just to boost their commission sales. Jennifer hasn't the foggiest notion how to properly complete a man's haircut. She neglected to trim the sideburns, ear, nose, eyebrow, and neck hair, even though I asked her, to which she responded, "We have people who do that!" (for an extra charge!) and suggested I spend more money to have another girl wax these areas. WTF? Are you kidding me here? REALLY? On the lighter note, I am getting a so-called complimentary facial. Definitely a place where you should prepare yourself to be accosted by staff to spend more money!