I love Capriottis, but I don't love their service.
They say they offer delivery, but both times we tried getting it, we were denied. The first time we called, they said they stopped delivering an hour before close. We called about an hour and fifteen minutes before close. I get that that's cutting it close, but if they meant an hour and fifteen minutes, they should say so, and write it on their menu (which doesn't mention the "hour rule.") We ended up driving there and ordering. They didn't have any vegetarian turkey. ):
The second time we tried calling, we called well before close, but they said they didn't have a delivery driver. Do they mean EVER? Is there only ONE person who can drive a car with sandwiches? What happens if their cook calls out--do they just shut the store down for the day?
Overall, I'm not impressed. Their sandwiches are good, but their service is terrible. They should just eliminate delivery entirely because it seems they already have...