I've been going here for 3 years, purchased my Lincoln through Performance ford. Called them 5 days ago to get in for my oil change and b/c my check engine light was on. The woman said she was going to have Liza call me back,,,, never did. I called back on Tues and went in. Of course there was no loaner available.... I had a service package and have never been charged before, now when I pick up the car they tell me it will be $142. The service manager told me it was for my warranty charge and the oil changes are no longer covered. When he couldn't please me by taking the oil change charge off he got nasty and told me that I should read my agreements before I sign them.... what a jerk. I asked why they didn't call me to let me know what they were fixing and the price???? He said "I don't know what else to say".... How about be able to explain the work you do before you do it!!!! Not just that it's a warranty charge and they fixed a part you can't explain!! If you're not knowledgeable or personable you should stay in the back!!!! Maybe $142 is nothing to you.... but, to some it is when it's not expected or explained properly. Michael Harper was so much better and actually cared (or at least made you think he did). Hope you guys get better.
PS- I'm sorry I called you a xxxxx but you kinda were....