I've had the same response as other reviewers when trying to contact them. They do not seem to have anyone returning calls at all and im fairly certain they are adding unnecessary charges to my owner statements. I'm a property owner and will likely be going with another company in the future. My next stop is to see if they are listed with the BBB to file a formal complaint. I recommend avoiding this outfit at all costs.
Edit: This business is not accredited by the better business bureau and is rated an "F" because they failed to respond to a formal complaint. Avoid this company!