Had something shipped here a few weeks back the employee who took the info wrote a completely different address so our item was sent to the wrong location. I thought well I at least got insurance so if it's lost I can file a claim. Supposedly that's what we thought we did then after two weeks called to see what the claim status was and the person that looked into was saying we couldn't file a claim because we used ground shipping and that doesn't fall under their guaranteed shipping policy. At this point I'm very upset because of all the time wasted. The guy had the nerve to tell me I need to be patient and work with him.....really?!?! It's not like we shipped a 20-50 dollar item we shipped an item worth 700 dollars and I need to be patient?!?! Well thanks to whoever got a hold of our item because they did the good deed of shipping it to where it was suppose to go not because this store made an effort to fix the issue in a timely manner. They did refund us the shipping cost for the inconvenience which is the only reason they get 2 stars. Never again will I use the services of UPS for my shipping needs I will stick with fedex