I brought my son in as a walk-in this afternoon. There was one customer ahead of us and we were quoted 10-15 min wait. 35 minutes later, we were told our hairdresser, Josie, was just finishing up and would be right with us. After she left for a while in the back, she came up to the receptionist to whisper why she would not be seeing us, the only customer in the waiting room. Josie left and a few minutes later the receptionist told us it would be 20 min more of a wait as Josie was taking her lunch break. I was unable to wait any longer as I had to pick up my other son from practice. We were offered a $5 credit towards a haircut, but will not be returning.