A classic case of bait and switch. Nothing more than another gym wanting to up-sell to the premium membership by outright lying to get you to enroll. You all know the drill. The gym suddenly has no decision maker or management on property when there is an issue. The manager of this specific property (Andre or Andrew), is unwilling to speak with a patron when there is service challenges and flat out refused to speak with us via phone though he did call the gym desk and offer 5 free guest passes. (Go ahead and keep those passes). Save yourself a huge headache by choosing another gym other than Planet Fitness. This property is clean and looks great but do not be fooled. You will have a miserable experience and regret enrolling here. A lack of professionalism and basic customer service standards is what Planet Fitness cut out of their business model to offer such attractive pricing. Better off buying a home gym or going to LVAC or 24 Hour fitness. Avoid this place at all costs. Caveat Emptor!