BRUTAL service- Ruined our night.
We all know those nights when you are starving - at 6:30 I picked up the phone to order for delivery. Waited patiently for 45-50 minutes. Nothing. I called the restaurant to inquire, and the call taker told me the food was not ready? They were busy. Then she said she would have to call the driver- I could not get a clear answer if the food was a) not prepared b) prepared, waiting for driver to pick up c) with the driver- on the way to us.
She said she would call the driver, and call us back. She immediately called us back, thinking our phone number was the drivers- then, confused- she hung up. At this point arguments in my house amongst hungry people are starting to build .
Got a call back 10 minutes later (now a full hour since I ordered) telling us the driver was on the way, assuring the food would be there in 15 minutes, but I should give her the visa number now - ummm, yeah- not going to happen. 15 minutes passed, and surprise, surprise - NOTHING.
I called the restaurant back AGAIN - it is now 8pm, my family and I were hungry when we ordered at 6:30. 1.5 hours after ordering, and the driver talked to us- claiming he got lost (Google maps anyone? We live on a street 10 blocks away from the restaurant by the way). We asked 'well are you bringing us the food?' And he actually said "No"- so I hung up and got Pizza Pizza.
I will NEVER order from this place again. I have had pick orders from them before, and the food is exceedingly average - but this service experience put the nail in the coffin for me. Bye bye Honey Bee. You won't be missed.