Just moved to this neighborhood and this groomer was very close so I thought I would give them a try. First issue I had was when I went to pay the bill, the total was $80 and I brought $100 bill. Being that it was the first visit, I didn't know they didn't accept $100 bills so they made me leave and go to the store to make change (I didn't bring my wallet). Kind of hard to believe they didn't have a $20 bill in the till - but ok...
I work nights so when I got home, I got ready for work. When I got home the next morning at 5:00 AM I noticed hard spots on Cinnamons ear when I was petting her. Upon closer look it was blood that had dried and it was on both ears. I called the groomer the next morning and questioned why I wasn't notified that my dog had been cut. The receptionist asked the groomer if she remembered nicking my dog and she responded no. I asked for the owner to call me.
The owner finally called back a few hours later and I explained the situation and she said that the groomer did not cut my dogs ears that my dog must have been scratching them. I told her that the dog was not scratching her ears at all and let's just say that the owner was less than helpful. She then made it sound like it was because of the change issue at the front desk that I was calling and making a complaint. I then informed her that I would clean my dogs ears very well and see what's underneath it that's causing the bleeding. I hadn't tried to clean it prior to that because I figured they would want me to bring her in.
On cleaning the ears it was very clear that the ears were nicked on the ends of each ear. I understand that mistakes happen, but to completely deny it and not to be told about it is completely unacceptable. I will be taking my dog to MY vet to be checked out.