If I could give them zero stars I would. Terrible customer service. The RV they gave us broke down on the second day of our trip and it was a Sunday. Oh sorry it's Sunday we can't help you until tomorrow. Just stay where you are (an unknown area at a gas station off the highway) and call us back tomorrow and we'll arrange something. I am so disgusted with this company. They left my family in an unsafe situation that has cost us over $2000 more than we expected because we had to make alternate plans. Then they are trying to blame us for the 90,000 mile used RV breaking because we drove 600 miles in one day instead of the alleged maximum 400 miles per day. No one ever told us of this alleged 400 max rule and it is not written anywhere in our rental agreement. They are saying we may have to pay the $1000 deductible. They are in for a fight because I want a refund. I will pay for the one day we were able to use the RV and no more! Renter beware! I hope this helps another family avoid the same misery we went thru on our vacation.