Worst service I ever received. We purchased our engagement rings and weeding band and other pieces over the time.. I got really good service on the sale, my issue is I just went just for the regular inspection every 6 months, this young girl at the fashion shaw mall location was so rude, she couldn't find the information.. I was watching her.. Over 10 mins she doesn't know how to use the computer... I didn't say anything just for bring educated.., she washed my rings without my consent .. And told me to come back another time with my original receipt.. I told her ' are you serious ?! .. I had the period inspection slip.. Not enough for her.. She said we could talk to her assistant manager which she was right next to her.. But she said we cannot talk to her now because she was busy.. I'm thinking .. Is this real??? Her assisting manager saw our frustration and the long waiting and didn't tried to assist ... Like she wasn't there... I made a trip over there for nothing ...We are closing our account and never spend a cent with this company again... Don't waste money on poor with companies like this one... There are ALOT of smaller companies who will do a better job.