Got my hair cut at the JCPenney salon by a girl in her early 20s, who had been cutting hair for at least a couple of years. She said she attended all the newest workshops and shows to learn the latest techniques. I told her how I liked my hair, had it shortened about 2-3 inches with long layers. Nothing too complicated. She started styling my hair with a roundbrush and over time began using a flatiron to style my hair. I have realized that stylists do this when the hair isn't coming out as they expected, and the flatiron hides the layers and imperfections from the client at first sight. The cut was $33 and she gave me a coupon with $13 off, so it came to $20. I figured I could style it myself when I got home to get the style I wanted. When I did, I realized my hair was very bulky, the layers were not textured and they didn't lay right. I won't be going back.