I am so glad to have found this company. They were very kind and professional. Not only did he do a great job cleaning my carpets but the best customer service! That you can't pay enough for! Before it was even the scheduled time window for my appt Shantell called to update me on where they were at with the day. He was running closer to the end of the time window which worked out better for me. I was able to effectively plan my day. I had to get ready for an open house and they fit me in and couldn't have been happier. Definitely will use again