I just don't understand what happened to customer service at Lexus. True customer service is really done after a car is purchased but not with this dealership. I stopped going to have my service done with Bell Road Lexus when a simple oil replacement, tire rotation and fluid check exceeded $300 per visit and now have my ES maintenance performed by Big O tire for less than $25 per visit.
That being said, the "check oil light' would not stay off on the dash board so I called the dealer after the service manual procedure did not resolve the problem.
After explaining this issue and other unrelated electrical issues, he asked where I had the oil change and responded Big O. He then berates me for calling into the dealer when I should have called Big O and in a rude tone "well get your manual" and "you should have brought it to us". I kindly reminded him I paid for an expensive car under your dealerships brand and that is still under warranty, not to mention I can not justify the addition $275 up charge for the oil change.
Long story short, the associate would not clarify the simple process of resetting the "check oil light" and would only help me if I came into the dealer. Anyway, Earnhardt Lexus services was not helpful either but when I finally called my sales associate from Earnhardt who sold me the care amazingly was able to answer my question within 5 minutes.
With the state of the economy I'm surprise they are in business with this customer service and would never buy or service my vehicle from Bell Lexus.
Stay far away.