I used a Groupon for $120 of servic on Saturday November 16. Thanks to reviews here and on Groupon, I knew to expect that a 20% gratuity would be added, so that wasn't an issue.
Let me begin by saying that I had my hair styled by Monica. She did a fantastic job on my hair. It was exactly what I asked for.
Then, I got my makeup done by Robin. I absolutely loved my makeup...but. I told her that I never used foundation because I hated how it makes my skin feel. She said they use an airbrush foundation that is water based so it doesn't clog pores. So I tried the foundation. And again, the end result was beautiful. She did a great job.
The problem was that I knew exactly what's total should have been for a hairstyle and makeup, and I had a good idea of how much the false eyelashes would cost. I was unpleasantly surprised to find that the foundation was extra since it was airbrushed. I told the girl at the front desk (young, platinum blond faux hawk) that I was surprised, and that staff should tell guests if something is extra. She just kinda shrugged, didn't apologize, and waited for my card.
Then, to add insult to injury, I was completely broken out the next day everywhere the foundation was, which was pretty much my whole face. It really sucks that their business practice is to upsell without informing guests that it is in fact an upsell. I had ZERO complaints about Monica, and Robin's makeup was beautiful and flawless. It's too bad that the experience left a bad taste in my mouth. :(
I wish I could give it a 2.5 stars. Monica deserves 5 stars. Robin deserves 5 stars for quality and 1 star for communication. The young lady at the front desk needs to be taught how to deal with customers who are slightly upset instead of just shrugging it off.