I have been a customer with LV.net for over 9 years. I can't remember having any issues with their services. One time I was unable to reach my emails and I called their technical support service and they were able to solve the problem within less than 20 minutes and this was on a Sunday at 5:30 a.m.! The support guy was so nice and helpful. They even have upgraded my website multiple times for little to no charge.