This is a long overdue review, as my service was in early November or late October if 2014.
I came in looking to de-stress after a couple of tough tough weeks and was quite disappointed. The staff members that I interacted with were all very friendly, including my massage therapist, but she seemed to be very inexperienced.
When I booked my appointment, I specifically indicated that sciatic nerve pain was an issue, and again reminded my massage therapist before we began. I recall pressuring the receptionist about the qualifications and experience (in terms of years) of the massage therapist I'd booked with, but she didn't tell me but instead suggested that I could see someone else. With that, I assumed it was a fairly newly certified person, but wanted to give them the benefit of the doubt--years of experience doesn't always translate into better quality.
Now, I love deep tissue massages and specifically request them. But this "deep tissue massage" was done with extreme excessive force and my body was visibly bruised for the next several days. Not only that, but while applying pressure to my sciatic nerve that I advised was particularly sensitive, she was using her elbow and putting full weight on it--I *literally* screamed out in pain and pulled my body away from her. Although she did apologize, I was completely turned off from this spa after the incident.