We started working with Chuck until my husband had a small disagreement about how the travertine was being laid. Needless to say we never saw or heard from Chuck again after that. We love our pool and it was complete quickly but there are some issues with the plaster that are noticeable only when the sun is hitting it. I've recommended this company to a few people who are looking for a good deal on a new pool but don't mind the poor communication and having to be your own project manager.