Went into the branch with my mom so she could collect an IRA distribution. It's not the first time we've done this, and we had already called to have the distribution center release the funds, which they said would be available today. We had gone to the branch at Stephanie and Sunset first, as it is closer to where we were, but the banker kept telling my mom that she had to call someone first. He had decided to not listen to my mom, that he knew better about the situation, and sent us away. So we left and went to another branch 10 minutes down the road, where they were able to get us in and out in 15 minutes, WITHOUT HAVING TO CALL ANYONE ON THE PHONE. Had the first branch had better customer service and actually listened to the customer, rather than assume that they knew better than the customer (perhaps because she speaks English with an accent?), we might have saved an hour of hour time. They at least owe us the gas money to go to the branch who would actually listen.