A dumpster fire is more effective than trying to have your payroll processed here.
They have a very rigorous method for setting their payroll system up. They don't care about accommodating to your needs as a business or how your framework has worked for you in the past; they only know how to do things one way (their way) and that's how things are done.
Jennifer seems to be their sole "payroll specialist" who seemingly has no clue how the accounting side works and is only set on doing things her way.