I have had body work done on my car here several times. The employees at the desk and the repair personnel are very friendly and pleasant in person, and so far I have no complaints about the work itself. They also did a nice job of cleaning the car up for me afterwards.
However, the customer service on the phone is appalling and the scheduling is a nightmare. I had to call several times to get scheduled to actually have the work done. I would always be redirected from person to person before finally leaving a message asking to be called back, never to receive a call. Eventually I had to get short with the receptionist, which I hate to do, and complain about the service. They then scheduled me for a couple days later. I am convinced that was the only way I was ever going get scheduled.
The first few times I used Cochran were not as bad but it was still a hassle.
Sadly, I found the latest experience so drawn out and stressful that I would be very reluctant to use them again.