Be careful when buying counter tops. You provide estimates of measurements for your counter tops. Then, someone from the company that actually makes the counter tops comes and measures. The actual measurements were less than what we paid for (by about 8 sq feet), which means we overpaid. The associate in counter tops at Lowes said that the store this would be settled up, but this is apparently not done proactively. You have to figure that out and go the extra steps to get your money back. (I guess it's good news if you underestimated when giving measurements at the store.) The salesperson did say she was just about to notify us when we called to pursue it, but another assistant manager and other employees were baffled by our situation as if it never happens. One assistant manager said he's never heard of that happening.
Be sure you write down or somehow record how many square feet you pay for at the store (it won't be on your paperwork), and then get the actual measurements from the installers so you can go settle up your bill yourself.
Also, even though they say the sink is free when on promotion for the solid surface counters, you actually end up paying for the installation and the area over the sink. I don't know what is "free" about that. It ends up being about $300 for that free sink.
We've been working with the store manager to make it right, but it has been annoying and time consuming. At least they're making it right, but it's odd that the customer has to bend over backwards to make that happen.
Other than this experience, we've been pretty happy with Lowes of Champaign. We're just extra careful and are more likely to shop around before committing to Lowes now because of our experience. Their customer service has improved, but my husband and I joke that our photos are probably up in the back of the store so every associate we pass or come even close to asks us if we need help ;-). I'd rather be offered too much help than too little!