This was my first experience with Fox Rent A Car. I was looking for a fun car for a road trip to Cali & was impressed by their inexpensive rates. I decided on a convertible Mustang and made the reservation. I picked up at around 9 PM on a Monday - not exactly the peak rental time, but was still pleased to find next to no line upon arriving. My CSR was named Dan, and I have nothing but the best to say about him - very professional & no pressure to add extras. I finished my rental & proceeded out to the lot, only to find that the last Mustang convertible had just been taken, and my other option was a Sebring convertible - not exactly what I had in mind... So I went back inside. Dan was with another customer, but when he saw me come back in, he immediately excused himself and asked me what the issue was. I explained the situation and, after confirming with his supervisor Dameian, he offered to upgrade me to a convertible Camaro - beautiful!! There were several to choose from and I selected a beautiful black one. The rest of the pickup was smooth, the car performed wonderfully in the road trip, and the staff were quick and friendly upon returning it. A big thanks to Fox, and especially to Dan and Dameian for all of their help!!