This location is consistently awful. The last three times I've been, there have been only TWO people working during lunch rush. Each time, one of them knows what they are doing, and the other one clearly does not. Pairing one experienced and one inexperienced worker during a lunch rush is just a bad idea. Line out the door, and the new ones can never figure out the basics. One day a manager was so focused on the cash register and just collecting $$ and upselling that she did nothing to help the line move along. Today the girl could not for the life of her figure out how to add sub points to my rewards card. Given the long line waiting, I told her to forget it; I did ask for the receipt that was already printed out, and she said "I can't give that to you, it is for our records." HUH?!?!?!
The sandwiches are usually okay (though I've had some newbies totally mangle my sandwiches in the past) but the service here is, overall, consistently poor. Quite the mismanaged location, unfortunately.