Manager (Owner?) is very chill... Some people might not be used to it. It's a southern thing though! Lol... Anyways! The food is good, I always get either the pulled pork sandwich or the hot link sandwich. The BBQ is the ish!!!!!! I love it, can't get enough. I was reading some other reviews & all I can say is Love it or hate it, I happen to love it. PS: it's really not as bad as people make it seem... Give it a try.