We had a leak start under our kitchen sink on a Saturday and called Hays after seeing the good ratings they had on Yelp. The receptionist took our info and said she'd have someone get in touch with us. I was thinking we'd hear back in the next hour or two but we got a call from a technician within 5 minutes who said he would be out within 40 minutes and actually showed up even quicker than that. Dan showed up and took care of the problem quickly. I'd definitely use them again in the future.