The location in Shaker Square is only slightly better than its sister on Chagrin Boulevard. I've been to the former on four occasions, and the servers were very courteous and attentive. The milkshakes are rich without being sickening and the gyros are seasoned just right, but other items fall short. I ordered the quarter-pound burger twice - once rare and once medium - and it was always overcooked. The bun was also sopping with grease and the burger itself began to fall apart about halfway through.
The biggest disappointment are the sweet potato fries. This is one of my favorite snacks when it comes to American classics, and while the texture/cut of the fries was sufficient, the lack of sea salt or spice rendered the whole dish lackluster. I felt it was a waste, especially since the size of the portion was relatively substantial.
Not an impressive establishment, but I'm sure there are standouts I have yet to try.